General Policies

Emergency Closings

Fire Drill Procedures

Snow & Storm Policies
NEW Inclement Weather Policies 2024

Night Prior to Weather Event:
- A decision will be made regarding opening safely by 8:00 pm.
  - If we are not going to open on time, there will be a 2- hour delay to start.
    
    Monday – Friday opening is at 7:30 am instead of 5:30 am.
    
    Saturday 8:00 am instead of 6:00 am.
    
    Sunday 10:00 am instead of 8:00 am.
Day of Weather Event:
- Check-in at normal opening time
  - Monday – Friday check-in at 5:30 am about the remainder of the day.
  - Saturday check-in is at 6am
  - Sunday check-in is at 8:00 am.
- If we cannot open after a two-hour delay, opening time will be 10:30 am.
  - Check-in at 8:30 am to see if possible.
  - All programs and practices will be canceled prior to 10:30 am.
- If we cannot open at 10:30 am, the opening time will be 2:00 pm.
  - Check-in at 12:00 pm to see if possible.
  - All programs and practices will be canceled prior to 2:00 pm.
- If we cannot open at 2:00 pm, the YMCA will close for the remainder of the day.
Once a decision is made regarding opening, all practices and programs will remain on the same schedule.
- Example: YMCA opens at 2:00 pm. Swim Lessons were to start at 2:00 pm. Swim lessons will be on
Note: Preschool & Afterschool
- Preschool will continue to follow Wilton Public School decisions for the school year 2023-2024 regarding inclement weather policy.
- Afterschool will follow Wilton Public School decisions as it would be affected, otherwise it will defer to our YMCA Inclement Weather Policy
Please check the website’s home page> for updates before coming in. All information subject to change.

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Membership Policies

1.Members must stop at the Check-in Desk when entering the building and swipe their membership card.
2. Memberships are not refundable except for documented medical reasons.
3. Memberships are not transferable to another individual and your card may not be used or borrowed by another person.
4. Memberships are not transferable to other YMCAs. A letter stating you have a Y membership is available when you move or leave the Riverbrook Regional Y, but we do not guarantee another YMCA will accept a transfer.
5. Memberships paid in full up-front for the year will expire that same month the following year.
6. Memberships paid by credit card or bank drafting do not have an expiration date – they are recurring. Note: To cancel, 10 day notice prior to your draft date is required. If a cancellation notice is not received prior to 10 days before your daft date, the next payment will be charged in full and the membership will remain active for the month.
Cancellation and Hold Information>
7. Any other type of payment arrangement must be approved through the Membership Director.
8. Lost cards must be replaced for a $4.00 fee.
9. There is a $25 fee for returned checks and a $20 fee for returned drafts.
10. The Riverbrook Regional YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation, and remove visitation access.

Membership Guest Passes

When you join or renew an active membership, you are eligible for annual guest passes to use for family and friends. (Please note: guests must be 16 + years of age to use the Fitness Center) Please pick up your guest passes at the Front Desk, they are not sent to you.
Full Family Membership: 10 guest passes
Full Adult Membership: 5 guest passes
Full Child Memberships: 7 guest passes for parent/guardian to accompany child.
If you cancel your membership, your guest passes are no longer valid, even if you rejoin.
Guest passes are no longer valid 2 years after issue date.

(Silver Sneakers, Renew Active, Youth and Summer memberships do not receive guest passes.)

Membership Cancellations & Holds

Member Code of Conduct

The Wilton Family YMCA is a membership organization, which values personal responsibility, honesty, mutual respect and non-violence. In joining, members, non-members and guests agree to subscribe to Y policies and are expected to abide by its rules. Membership may be revoked or suspended for the following reasons:

1. If a member engages in vandalism, theft, or unnecessary physical roughness in sports and activities while at the Y.
2.Entry into or use of unauthorized / unprotected areas of the Y property or facility may result in the loss of membership privilege.
3. If a member uses obscene, threatening, or offensive language while at the Y, or act in an abusive or intimidating manner towards another member or staff person.
4. If a member is using illegal substances, smoking, vaping, Juuling or drinking alcoholic beverages in any area of the main building or on the property without written permission from the Executive Director.
5. Anyone caught using another individual’s membership card risks suspension or revocation of his or her membership.
6. Failure to abide by a staff member’s instruction or directive.
7. Failure to adhere to Child Safe Environment Guidelines (see below)
8. Riverbrook Regional YMCA conducts regular sex offender screenings on all members, participants and guests. If a sex offender match occurs, the YMCA reserves the right to cancel membership, end program participation and remove visitation access.
9. Failure to adhere to Parking Lot Guidelines

ADDITIONAL COVID-19 MEMBER CODE OF CONDUCT REGULATIONS:

10. Members are required to complete a new Covid-19 Membership waiver before entry.

11. Members are required to scan in and out of the Y either with a membership card or the Y App.

12. Please wash hands often with soap and water for at least 20 seconds. Hand sanitizer will be available.

13. Please cover coughs and sneezes.

14. All fitness equipment must be wiped down prior to and after use.

15. Members are required to stay home if you feel sick or if you have symptoms of COVID-19, have tested positive for COVID-19, or were exposed to someone with COVID-19 within the last 14 days.

Diversity, Disability & Inclusion

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure everyone, regardless of age, race, gender, income, faith, sexual orientation, gender expression, cultural background, national origin and disability has the opportunity to live life to its fullest. We share the values of caring, honesty, respect and responsibility—everything we do stems from it.

Age Guidelines

Under 12
Children under 12 must be supervised by a responsible adult at all times. We ask that children under 12 be accompanied by an adult to all programs/activities and picked up on time once the program is over.The Y reserves the right to remove unsupervised children from activity areas if they are behaving inappropriately & to refuse admission to those who are unaccompanied.

Please Note: Adults accompanying children must be members or pay a daily guest fee.

Under 12
May not use lap lanes in the pool without prior permission from the Aquatic Staff.

Under 16
May not use the strength training equipment and are not permitted to be in the Fitness Center. Please contact the Y Fitness Staff for 15 years and younger youth exceptions.

Group Fitness Classes: The age limit for group exercise is 14 years of age. A 13 years old may participate in group exercise but ONLY with a parent and with permission of the instructor.

HIPAA Privacy Policy Statement

Riverbrook Regional YMCA will maintain and implement written policies and procedures to comply with the HIPAA Security and Privacy Rules and will also maintain the documentation as required under HIPAA.

• The Riverbrook Regional YMCA is a Covered Entity and its policies and procedures are designed with this role in mind.
• The Riverbrook Regional YMCA has designated Mary Ann Genuario as its HIPAA Compliance Officer.
• The Riverbrook Regional YMCA’s Compliance Officer is responsible for maintaining written or electronic copies of the Privacy policies. The Compliance Officer is also responsible for making sure that the Privacy policies are promptly revised and implemented when changes to HIPAA require such revisions.
• The Riverbrook Regional YMCA’s Compliance Officer is responsible for maintaining written or electronic copies of the Security policies. The Compliance Officer is also responsible for making sure that the Security policies are promptly revised and implemented when changes to HIPAA require such revisions.
• Whenever a Privacy or Security policy is revised, the date of revision shall be noted on the policy.
• Whenever HIPAA or the YMCA’s Privacy or Security policies require a communication to be in writing, or an action, activity, or designation to be documented, the Compliance Officer, as appropriate, shall ensure that the YMCA maintains documentation of such for a minimum of six (6) years from the date of its creation, or the date it was last in effect, whichever is later.
• Covered entities are required to make HIPAA documentation available to those persons responsible for implementing the procedures to which the documentation pertains. The YMCA can make documentation available in printed manuals and/or on Intranet websites.
• Covered entities are required to manage their HIPAA documentation so that it reflects the current status of their security plans and procedures implemented to comply with the Security Rule.
• The YMCA shall have physical resources (including plant facilities and the relevant hardware and software) adequate for accomplishing the stated mission.

Child Pick Up Policy

Reciprocity

Nationwide Membership enables you to visit any participating Y in the United States through membership at your “home” YMCA (your home location is the facility that enrolled you as a member and that collects your membership dues). Group Fitness classes will be offered to reciprocal visitors if there is available room capacity at the start of the class.

What You Need to Know
Valid for active, full facility YMCA members.
Nationwide member visitors must use their home Y at least 50% of the time.

Program-only participants and special memberships are not eligible for Nationwide Membership.

Your Riverbrook Regional YMCA membership card will be honored at most Ys across the country. Policies vary by Y to Y, so call ahead to confirm.

Local Y Reciprocity

Please Note: Some local Y’s have restrictions at this time. Please call ahead before visiting.

*Local Y Reciprocity includes: The Westport Weston Family YMCA (The Outdoor Center is not available as of 4/1/23 and only 4 visits a month are allowed – Westport Y members will not have access to the Wilton Y outdoor facilities as well), the New Canaan YMCA, the CT Coast Regional YMCA and the Darien YMCA (*some restrictions apply). Please note that under the New England Reciprocal Agreement we ask that you belong to the Y you use most often and limit your reciprocal visits to *8 or less a month (*Number of visits allowed subject to change).

PLEASE NOTE: Silver Sneakers and Renew Active memberships do not include reciprocal visits to other Ys that don’t offer those programs (including above local Ys).

All children under 12 must be accompanied by an adult. If the accompanying adult does not have a full membership, they must pay the daily drop in fee of $20. You must be 16 years of age to use the Fitness Center regardless of membership type. Reciprocity does not cover program classes, camp or babysitting. Guests of reciprocating Y members must pay our daily drop-in guest fee, Adults $20 & Youth $10. You must be a full Riverbrook Regional YMCA member to qualify for any discounted rates.

Schedules

Outside Instructors / Trainers / Coaches

All instruction/training at the Wilton YMCA is permitted only by Wilton YMCA personnel. This includes any type of training/instruction/coaching from persons employed outside the Y for swim lessons, sports, personal training, etc. Wilton YMCA employees cannot conduct off property training without the consent of department head.

Pool and Aquatic Policies
Bathing suits, bathing caps or tied-back shoulder length hair and soap showers are required before using the swimming pools. A lifeguard must be on duty before entry into the pools or pond is allowed. Members must follow lifeguard instructions on pool and pond use at all times. Inflatables, noodles, kickboards & beach toys are not permitted for recreational swim. Anyone wearing a flotation device, approved by aquatics staff, must be accompanied in the water, by a parent or guardian. Jumping or diving off the blocks is prohibited during recreational swim. Children in strollers are not permitted on pool decks without adult supervision at all times. All private lessons must be set up through the aquatic office. All instructors must be currently employed by the Riverbrook Regional Y Aquatic Department. It is not permitted for members to bring independent swim instructors/lifeguards to provide instruction during any open pool time. Children under 12 may not use lap lanes in the pools without prior permission from the Aquatic Staff. Lap swimmers must circle swim. Long breath holding and swimming under the bulkhead are prohibited.

DO NOT ENTER AQUATIC AREAS UNLESS AUTHORIZED STAFF IS PRESENT. Failure to comply may result in loss of membership privilege.

Indoor/Outdoor Aquatic Storm Policy

Under the guidelines of our insurance company we are instituting a indoor/outdoor aquatic storm policy. All water areas will be cleared at the first sight or sound of thunder and/or lightning. Under these guidelines we will wait 30 minutes, from the last time we hear thunder or see lightning, until we can allow swimmers back in the aquatic areas. Safety of our members is our first priority. Thank you for your cooperation.

Pool / Pond Closings

Call before coming to be sure the pools are open. When the 25 or 50M pools are closed for special events such as swim meets, signs will be posted in the building a week prior to notify members. Other sudden unanticipated closings due to mechanical problems, children vomiting or defecating in the water, etc. will be posted on the front door, website and communicated by phone to class participants as soon as possible.

To minimize the number of pool closings due to children vomiting or defecating in the water, we ask parents to observe the following rules:

1. Do NOT feed your child before swimming.
2. Do NOT bring your child swimming if they have a cold, congestion, upset stomach, or digestive problems.
3. Be sure your child goes to the bathroom right before swimming.
4. Ask your child if they feel well before going in the pool.
5. While swimming ask your child periodically if they need to use the bathroom.
6. Watch the amount of water your child swallows when in the pool.

If your child vomits or defecates in the pool the following action will be taken:

First offense – a $75 fine will be assessed to compensate for loss of services and cost incurred.
Second offense – a $250 fine will be assessed.
Third offense – a $500 fine will be assessed and you will be suspended from using the pool for 30 days.

Swim School Policies and Procedures

Items for class: bathing suit, towel, flip flops, goggles ( only if you would like, please no goggles with nose pieces)

When dropping your swimmer off, please sit to watch on the bleachers or on the deep end of the pool. No parents/guardians will be allowed to sit where classes begin.

Make sure you/your swimmer wear an appropriate bathing suit. If you/your child would like to wear a shirt, no problem, please make sure it is a swim shirt and not a cotton shirt. Cotton shirts are dangerous to swim in and weigh a swimmer down, if your swimmer attends class with a cotton shirt on we will ask that it is removed for their safety.

For those with hair longer than ear length please make sure to have it tied back.

Please allow the instructor to teach, if we are having any issues we will be sure to call you over and ask for assistance. With new swimmers at any age, it does sometimes take a class or two to get comfortable in a new environment and/or new people.

1 make up with prior written (email) missed notification will be allowed per session. If the swimmer misses multiple sessions, they will be able to make up 1 for the session. If the YMCA needs to cancel due to a closure, a make up or a credit on the session will be offered.

No credit or refund will be given after the second class of the session, for those that cancel.

All of our instructors will have face shields on for your swimmer and our protection. If you are sitting on pool deck, please make sure to sit socially distanced. For those unvaccinated as well as under the age of 5 years old please make sure to wear your mask at all times.

SWIM BAND POLICY> See tab below

Splash Pad
Water shoes must be worn at all times. Swim diapers are also necessary if a child is not potty trained.

Dock Test at the Pond

Any child under the age of 18, must complete the YMCA swim skills assessment and will be assigned a green, yellow or red swim band prior to swimming in the pools & pond. Dock Tests at the Pond are also required during the summer months. Please see below for more information on the Swim Band Policy.

Swim Band Policy

The Riverbrook Regional YMCA is committed to providing a safe and enjoyable pool experience for all. Any child under the age of 18, must complete the YMCA swim skills assessment (swim team and swim lessons have completed this assessment regularly) and will be assigned a green, yellow or red swim band prior to swimming in the pool. These bands assist our certified lifeguards in keeping our swimmers safe.

GREEN BAND
A green band allows swimmers to use entire area of the pool.
To receive a green band, swimmers must demonstrate the following skills:
– Jump in deep water and return to the surface.
– Swim the length of the pool, turn around and swim back unassisted with either front crawl or breaststroke.
– Float on back for 30 seconds and regain vertical position on their own.
– Tread water for one minute with ears and face above water at all times.
– Exit the pool without assistance.
– Green banded swimmers under the age of 12 must have adult supervision in the pool or on the pool deck at all times.

YELLOW BAND
A yellow band determines that the swimmer is shallow water competent (no PFD) and allows swimmers to swim in the shallow areas up to arm pit deep or less.
To receive a Yellow Band, swimmers must demonstrate the following skills:
– Float on back for 30 seconds and regain vertical position on their own.
– Swim half the length of the pool, turn around and swim back on stomach unassisted.
– Yellow banded swimmers under the age of 12 must have adult supervision in the pool or on the pool deck at all times.

RED BAND
Children who can walk but cannot demonstrate the required skills or do not wish to participate in the assessment will be classified as inexperienced and will be given a red swim. Swimmers that do not pass the yellow or green band testing or those that decline to take it will be considered Red Band or inexperienced swimmers.
Red Banded swimmers will:
– Only be allowed in the shallow area of the pool.
– Require active adult supervision within arm’s length.
– MUST be in a Coast Guard Approved flotation device (PFD).

GENERAL INFORMATION
• Please get your child’s wristband at the Member Service Desk.
• All swim tests will need to be retaken once a year, (if on swim teams or swim lessons, it is automatically updated).
• Aquatic Staff has the option to require a retest if they feel it is necessary.
• The Y provides Coast Guard Approved flotation devices. You are more than welcome to bring your own Coast Guard Approved flotation device.

What is considered safe adult supervision?
• Age 16 or older.
• Actively watching swimmers in the water within arm’s length.
• Supervise no more than three inexperienced, red banded swimmers at one time.

Fitness Center & Group Exercise Class Policies

Absences
Make-ups or credits will not be given for missed fitness classes. If the Y cancels a class a make-up or credit will be given. All credits will be valid for one year.

Personal Training Policy
Personal training must be paid for in advance at the front desk. Personal training appointments must be cancelled 12 hours in advance, or client will be charged for the session.
Personal training at the Wilton YMCA is permitted only by Wilton YMCA personal trainers. This also includes any type of training/instruction from persons employed outside the Y for swim lessons, sports or any type of training.
Personal training sessions are non-refundable.

Attire
Sneakers must be worn in the Fitness Center, gymnasium, weight rooms, exercise areas and on the paddle courts. No street shoes, boots, or sandals are allowed in workout areas. Appropriate clean and presentable workout apparel for both men and women is expected. Any unsatisfactory hygiene condition will be addressed by management and corrective action may be required.

Y Credit & Refund Policy

All Y credits are valid for one year.

Cancellation and Refund Policies
If you want to drop a class or program that you have enrolled in, you must complete a change form at the Front Desk. If you cancel before the class starts, you will get a full Y credit. Once the class has started, if you cancel or change there is a $20 office charge and the following applies: If you cancel within the first week of classes, you will receive a 75% Y credit, second week of classes a 50% Y credit. No credits will be given after the second week of classes, except for documented medical reasons. If the Y cancels a program for any reason, a full refund will be given. Classes that fall on a day the Y is closed will be made up. Please see Lifeguarding for cancellation policies.

Personal Training

• There are additional fees to participate.
• Personal training must be paid for in advance at the front desk.
• Personal training appointments must be cancelled 12 hours in advance, or client will be charged for the session.
• Personal training at the Riverbrook Regional YMCA is permitted only by Riverbrook Regional YMCA personal trainers.
• Personal training sessions are non-refundable.
• Personal training sessions expire one year after purchase.
• Make-ups and/or credits cannot be given for absences.

Parking Lot Security & EV Charging

Please be advised: There is a new drop off zone for picking up and dropping off children. Please do not sit and wait in this area. Please park your car and walk into the Y to pick up children under 12 years of age. We thank you in advance for your attention to this important safety issue.

Please drive slowly through the parking lot always being aware of children.
Please do not talk on cell phones or texted while driving through the parking lot.
Please only park in allotted spaces and in between the yellow lines.
Please only use the handicapped spaces if you have a handicapped tag.
Speed Limit is 5mph, this allows you to react to cars backing out, people walking in between cars, etc.
Please come to a COMPLETE Stop at all Stop Signs
Traveling slow through crosswalks is required. Little ones may dart across them so always be aware
Follow directional arrows and “one way” signs

Parking Lot Security

Please make sure all valuable items are taken with you, locked in a compartment or out of sight. This includes purses, wallets, phones, laptops, earbuds, chargers, shopping bags, briefcases, gifts, credit cards and cash.

Always close windows (including sunroof) and lock your doors

Do not leave your keys in the car

Mini lockers are available in the Fitness Center to store small items. Combination locks are available to purchase at the front desk.

Electric Vehicle Charging

There are two parking spots available for charging electric vehicles. Please only park in these designated spots when your EV needs charging. Charging is allowed for up to 3 hours. After that, please move your car.

The EV spots are only to be used by EVs when they are in need of charging. If you do not have an EV, please do not park in these spots.
Here is a link with information on purchasing a charge through the app LOOP: https://wiltonymca.org/loop-car-charger/

Dog Policy

Dogs are prohibited on the Wilton Family YMCA property unless enrolled in a pre-approved dog obedience program or are a *service dog.

* A service dog is any type of assistance dog specifically trained to help people who have disabilities, such as visual impairment, hearing impairments, mental disorders (such as post traumatic stress disorder), seizures, mobility impairment, and diabetes.

No Substance Policy

Lost & Found Policy

For sanitary reasons, articles found in the building can be kept in the Lost and Found for a short time. The Lost and Found cabinet is located on the 50M pool deck. Please check promptly if you have lost something as unclaimed items are cleaned out regularly. The Y is not responsible for lost items or for the contents left in lockers overnight. Valuables should be locked in the mini lockers located in the fitness center and Athletic Training Center. Found items of great value (wallet, jewelry, cell phones) may be brought to the front desk and secured.

Locker Room Policies

Riverbrook Regional YMCA
Locker Room and Restroom POLICY

The YMCA is founded upon and committed to diversity and inclusion. The Riverbrook Regional values diversity and is committed to maintaining an inclusive environment of respect and trust. The Riverbrook Regional YMCA is committed to maintaining an environment free from any form of discrimination or harassment.

For this reason, the Riverbrook Regional YMCA will not discriminate based on gender identity or expression, including the use of bathrooms and locker rooms. YMCA patrons and employees shall have access to the bathroom and locker room corresponding to their gender identity or expression. Any employee or patron who has a need or desire for increased privacy, for whatever reason, will be provided access to a single stall bathroom, when available. If such facilities are not available, privacy curtains may be installed in areas of the locker rooms for use by those desiring privacy. The YMCA is committed to adapting its policies as it continues to provide diverse and inclusive environments for its employees and patrons. All employees and patrons have a right to safe and appropriate bathroom or locker room facilities, including the right to use a restroom or locker room that corresponds to the employee’s/patron’s gender identity or expression.

Lockers in the men and women’s locker rooms are for day use only while members are using the facility. We encourage you to use a padlock to secure your belongings. If you are carrying something of real value please lock it in the mini-lockers available in the Fitness Center and Athletic Training Center, as the Y cannot be responsible for stolen items. The mini lockers are available to lock up small items such as cell phones and wallets. Due to the limited number of lockers, we are unable to assign individual lockers to members on a permanent basis, and belongings may not be left overnight. The Y reserves the right to cut off padlocks left on lockers for an extended period of time. Cell phones are not permitted in any of the locker rooms at anytime.

We ask that members exit the locker rooms and Y within a 1/2 hour of closing time.

3 NEW ~ UNIVERSAL / FAMILY / SPECIAL NEEDS / PRIVATE LOCKER ROOMS
Located behind the 25Y Pool Locker Rooms.
3 large, private locker rooms equipped with a shower, sink, toilet and plenty of changing room. (All ADA accessible).

Universal Locker Rooms

Breastfeeding at the Y

Connecticut General Statute’s 46a-64 allows mothers to breastfeed their babies in places of public accommodation. The law is enforced by the CT Commission on Human Rights and Opportunities (CHRO). Mothers do not have to go to a special location or into the restroom to nurse their child, nor cover the baby with a towel or blanket.

Video Surveillance Notice

Liability

Member Handbook PDF