Perkville – Riverbrook Regional Ymca

Reward Point Details

1. Riverbrook Regional YMCA may, at its sole discretion, offer the Perkville (the “Program”) pursuant to which members may be awarded reward points through use of the Perkville website, and certain other activities that Riverbrook Regional YMCA designates from time to time.
2. Opting in to email communication from Riverbrook Regional YMCA allows Perkville to maintain the integrity of your rewards account. You may opt out of receiving email from Riverbrook Regional YMCA at any time you wish. But please remember, once you opt out, you will also not receive email updates on points.
3. Riverbrook Regional YMCA may, without notice, terminate the Program at any time, change the Program rules, benefits, conditions of participation, the goods or services offered in redemption of reward points, the number of points required to redeem goods and services, make no future awards, and void all prior points awarded, for any participant or all participants in the program, at its sole discretion, at any time. These changes may be made even though such changes may affect the value of the reward points already accumulated.
4. As of May 7, 2019, members must register for Riverbrook Regional YMCA Rewards to start accruing points.
5. Members are responsible to update Perkville account if Riverbrook Regional YMCA membership account changes in any way. Members are also responsible for updating any changes in email addresses in Y accounts. Otherwise points will not go through.
6. Points expire 360 days after inactivity.
7. All reward points must be earned and used according to the terms and conditions of the Program. Reward points may only be exchanged for such goods and services from stores managed by Riverbrook Regional YMCA as determined by Riverbrook Regional YMCA at the time of redemption. Reward points may not be exchanged for cash and are not transferable (even with family members). Riverbrook Regional YMCA assumes no liability for any prior offers which may have been presented, but which is not a current offer at the time of redemption.
8. Riverbrook Regional YMCA makes no warranties or representations, either expressed or implied, and expressly disclaims any and all liability (including consequential damages) with respect to the Program or any goods or services provided through the Program.
9. All interpretations of these rules, terms and conditions shall be at the sole discretion of Riverbrook Regional YMCA.
10. Perks and Points subject to change without notice.

PLEASE NOTE: You must be an ACTIVE current member of the Riverbrook Regional YMCA to participate. Nonmembers, guests and memberships on hold do not qualify. Points expire 360 days after inactivity. Points are not transferable, even to family members. Thank you.

Frequently Asked Questions

How Do I Log into My Account?

You can log in to your Perkville account at any time by going to www.perkville.com and select Sign In from the top menu.

First, make sure you have an existing Perkville account with an email (that matches your Y email) and password. If you haven’t already created an account, you may do so by choosing the join option on our homepage and signing up with the email the Y has on file for you.

If you have an account but cannot log in, please perform the following:
Check the spelling and punctuation of your email and password, including making sure no extra spaces were entered. With your correct email and password, you can log in.

If you’re still having trouble, try ‘Forgot Password’ on our homepage to reset your password. You’ll be prompted to enter your email and click ‘Reset’ and we’ll send you a password reset link. Check spam and additional folders in your inbox in case our email doesn’t land in your primary inbox.

Where Are My Points?

In the event that you appear to be missing points, please keep the following in mind in relation to point additions:

• Please allow up to 48 hours for points to show up in your account, as we typically pull a businesses transaction information once per day.

• In most cases, points are automatically sent to your Perkville account via the email address you have on file at the Y. Please ensure you are logging in to Perkville using the same email address that the Y has on file for you. PLEASE stop by the Front Desk to make sure you have your email address in your account at the Y. If you don’t, you will not receive points.

• If points are not added on a regular basis, the most likely reason is that your email is incorrectly listed with the business or your account is ineligible to earn points. Please both confirm your email address and account information on file with the Y, because even a slight variation of your email can interfere with points being added.

• If you are missing points for attendance at the Y, please ensure you were checked in.

• Should you be sharing an email address with someone who also frequents the Y, this may also interfere with point acquisition, so please make sure that your account has an email on file distinct to you, and used by no one else.

How Do I Redeem Points for Rewards?

1) You can redeem your points, when eligible, by logging in to your Perkville account and clicking on the “Perks” button on your home page.

2) Scroll down, and select the perk you want to redeem. Choose perk to redeem.

3) Select the location, and click “Redeem”.

4) We’ll create a voucher for you that you can then either print off or show on your smartphone, and bring into the Y for redemption!

5) You can also access any created vouchers by going to the “My Vouchers” tab under the main “Perks” button. Click on ‘View Details’ to see the voucher in a printable format.

If your reward hasn’t been claimed before it’s set to expire, we’ll send you a reminder email seven days before the expiration date.

How Do I Review My Recent Point History?

How do I view my recent point history?

You can check you recent point history on your Perkville home page. Please note that this recent point history will display the last 10 point transactions you’ve earned/redeemed with the Y.

1) Log into your Perkville account. Homepage will open,

2) Your point balance is at the top left of the page.

New point balance

3) Scroll down to see your recent point activity under the “Points” tab.

New recent point activity

4) Please note that this will display the points that you’ve earned points for the past 10 transactions.

Earn points every day! Redeem your great rewards right at the Y’s Front Desk.

A 60-minute PERSONAL TRAINING SESSION
A 60-minute MASSAGE
$50 – $100 PROGRAM or MEMBERSHIP CREDIT (use towards membership dues, swim lessons, sports classes, fitness programs, camp & more)
GREAT MERCHANDISE:

Swim Goggles, Ear Buds, Yoga mat

Frequently Asked Questions

Earn points every day! Redeem your great rewards right at the Y’s Front Desk.

A 60-minute PERSONAL TRAINING SESSION

A 60-minute MASSAGE

$50 – $100 PROGRAM or MEMBERSHIP CREDIT (use towards membership dues, swim lessons, sports classes, fitness programs, camp & more)

GREAT MERCHANDISE:

Swim Goggles, Ear Buds, Yoga mat